EvictPro Complete Engagement Terms

1. Parties; the Engagement.

These terms are an agreement between BMP Property Management, LLC, a Maryland limited liability company doing business as EvictPro ("EvictPro"), and the purchaser identified at checkout ("Client"). They govern the purchase of EvictPro Complete (the "Engagement"): flat-fee case management services for ONE residential failure-to-pay-rent matter under Maryland Real Property Article, Section 8-401, concerning a rental property located in Maryland (a single rental unit and the tenant household identified at enrollment, the "Case"), from notice preparation through Resolution, for a one-time fee of $499 (the "Fee").

2. Definitions.

- "Resolution" means the earliest to occur of: (a) the tenant's payment, cure, or redemption of the amounts owed; (b) the tenant's vacatur or surrender of the unit; (c) dismissal, denial, withdrawal, or final disposition of the Case by the court, except a dismissal or denial resulting primarily from EvictPro's material failure to perform Covered Services, which is governed by Section 5(b) and not by this definition; (d) satisfaction of the judgment; or (e) execution of the eviction. Client cancellation and legal ineligibility are addressed separately in Section 6 (Early termination), not by this definition.

- "Covered Services" means, as the Case requires: notice of intent preparation and service coordination; SCRA military-status verification; case file establishment and compliance calendaring; court filing preparation and submission; attendance at the failure-to-pay-rent hearing and presentation of the landlord's claim to the extent Maryland law permits a non-attorney agent of the landlord to do so; warrant of restitution filing; sheriff scheduling coordination; and eviction-day coordination; together with dedicated case management, status tracking, and priority platform processing of the Case's filings and documents. Hearing attendance and claim presentation on uncontested or default postures is a Covered Service; handling of a Contested Case (defined below) is not.

- "Contested Case" means a Case in which the tenant files a written answer, asserts a defense or counterclaim, requests a jury trial, or notes an appeal. The Case is Contested from the point any of those occurs. If the contested posture is withdrawn, stricken, dismissed, or otherwise finally resolved and the Case returns to an uncontested or default posture, the Case is no longer Contested and subsequent Covered Services resume under this Engagement.

- "Excluded Services" means services outside the Fee, including: appeals (if the tenant notes an appeal, the appellate proceeding is not included in this Engagement and has no standard platform price; appellate proceedings may require Client to retain an attorney, including outside counsel; EvictPro will provide Client's case records and documents, and any appellate support EvictPro may lawfully provide would be scoped, priced, and agreed separately in writing before any work begins); handling of a Contested Case other than an appeal (where a contested posture can be handled on the platform, contested-case management is available as a separate engagement at the then-current price, disclosed before any work begins; some contested matters, including counterclaims, may require Client to retain an attorney, and EvictPro will tell Client when that is the case); eviction matters on grounds other than failure to pay rent (for example, breach of lease or holding over), which this Engagement does not support; services for additional units or separate matters; post-eviction services (for example, property turnover or collections); and any service EvictPro is prohibited from providing by law. Tenants of the identified unit who are added to the Case to correct or complete the household are part of the Case; "additional" tenants means tenants of a different unit or matter.

3. Immediate commencement; fee earned in course of performance.

Covered Services begin upon enrollment: case file establishment, compliance calendaring, SCRA verification, and notice preparation commence immediately. The Fee is earned progressively as services are performed and is not a deposit or retainer held for future services.

4. Completion; early Resolution.

The Engagement is complete upon Resolution, whatever form Resolution takes and whenever it occurs. Client acknowledges that early Resolution (for example, the tenant paying after the notice or the filing) is the successful completion of the Engagement, not a partial performance, and that the Fee is the price of managing the Case to Resolution, not a per-task rate. Except as provided in Sections 5 and 6, no portion of the Fee is refunded because the Case resolved before later procedural steps became necessary.

5. Refunds.

EvictPro will refund:

- (a) In full, if EvictPro declines or rejects the Case at intake review. If EvictPro rejects or removes the Case from the platform at any later point for reasons other than Client's breach of Section 7, EvictPro will refund the Fee less the reasonable value of Covered Services already performed and court costs already incurred.

- (b) Pro-rata, if EvictPro materially fails to perform Covered Services that the Case required and does not cure that failure within ten (10) business days of notice under Section 16 describing it, or within such shorter period as the Case's court schedule requires. The pro-rata amount is a reasonable portion of the Fee reflecting the Covered Services not performed, determined in good faith with reference to the work remaining on the Case, and never less than the Fee minus the reasonable value of services actually performed and costs actually incurred. Except as provided in Section 14, these are the only refunds available under the Engagement and are Client's exclusive remedy for non-performance.

Client may elect to receive any refund due as a platform credit; an election is irrevocable once the credit is applied to a purchase.

6. Early termination.

(a) Client may end the Engagement at any time by written instruction to cease work. (b) The Engagement also ends if the Case becomes ineligible to proceed under applicable law for reasons not attributable to Client's inaccurate information (for example, an automatic stay in the tenant's bankruptcy). (c) If Client fails to respond to a required request for sixty (60) days after a second written notice, the Engagement ends under this Section. In each case under this Section, EvictPro retains the portion of the Fee reflecting the reasonable value of Covered Services performed and costs incurred through the end date, plus a wind-down charge of seventy-five dollars ($75), and refunds the remainder, computed on the same basis as Section 5(b).

7. Client responsibilities.

Client will provide accurate and complete information (including tenant identities, lease terms, amounts owed, and service addresses), respond to reasonable requests within five (5) business days, and give EvictPro notice before separately settling, dismissing, or pursuing the Case in a way that conflicts with work in progress. Delay or inability to perform caused by Client's act, omission, or inaccurate information suspends EvictPro's performance obligations without refund. Client represents that the amounts claimed are lawfully owed and that the tenancy information supplied is truthful.

8. No guarantee of outcome or timeline.

Courts, clerks, sheriffs, and tenants control outcomes and schedules. EvictPro does not guarantee any result (including that rent will be recovered, that a judgment will issue, or that an eviction will occur) or any date by which any step will be completed. Statutory waiting periods and court backlogs are outside EvictPro's control.

9. Not a law firm; no legal advice; agent designation.

EvictPro is a case management platform, not a law firm, and no attorney-client relationship is formed. Services are performed by EvictPro and independent professionals it assigns, who are not acting as Client's attorneys. Information provided is not legal advice. Client may consult an attorney at any time, and nothing in the Engagement restricts that right. Client designates the assigned professional as Client's agent for purposes of the failure-to-pay-rent proceeding to the extent Maryland law and applicable court rules permit. Some matters or landlord entity types may require an attorney appearance, which is not included in the Fee; EvictPro will tell Client when that is the case.

10. Assigned professionals; quality verification.

EvictPro selects, assigns, and may substitute the professional(s) servicing the Case. Each stage of work is verified by EvictPro's administrative review before it is treated as complete.

11. Costs and fees included.

The Fee includes the base court costs for Covered Services at the standard scheduled amounts for the Case's jurisdiction, and the Maryland DCA-109 per-tenant (and, where applicable, per-location) service fee, itemized on the Case record at $0 additional charge. Costs arising from Client error or Client-requested changes (for example, re-service caused by incorrect tenant information) may be billed at documented cost with prior notice.

12. Commercial purpose.

Client represents that the Engagement is purchased for business or investment purposes in connection with the operation of rental property, and not primarily for personal, family, or household purposes. If, notwithstanding this representation, any consumer protection law is held to apply to the Engagement, these terms apply to the maximum extent that law permits, and nothing in them waives any non-waivable right.

13. Payment disputes.

Client agrees to contact EvictPro support before initiating a card dispute concerning the Fee so EvictPro can resolve the concern; EvictPro will respond within ten (10) business days. Nothing in this Section limits Client's rights under applicable law. If a card dispute is resolved in EvictPro's favor, EvictPro may require an alternative payment method for future purchases and may decline new engagements.

14. Limitation of liability.

Except for EvictPro's gross negligence or willful misconduct, EvictPro's total liability arising out of the Engagement is limited to the Fee paid, and EvictPro is not liable for indirect, incidental, or consequential damages, including lost rent, lost profits, or damage to the unit. These limitations do not apply where prohibited by law.

15. Indemnification.

Client will indemnify EvictPro and its assigned professionals against claims, penalties, and losses arising from Client's misrepresentations, unlawful instructions, or violations of landlord-tenant law, except to the extent caused by the negligence or willful misconduct of EvictPro or its assigned professionals.

16. Notices.

Notices to EvictPro must be submitted through the Support section of Client's EvictPro account as a support ticket that (i) is submitted under the "Engagement Notice" topic, (ii) identifies the Case, and (iii) describes the matter noticed. A conforming notice is effective when the ticket is created. A written communication that does not meet (i)-(iii) is not effective notice, but EvictPro will make reasonable efforts to identify it and will tell Client how to resubmit it; a resubmitted conforming notice is effective on resubmission. If Client is unable to access the account, notice may instead be sent to support@evictpro.us with the Case number in the subject line and is effective on receipt. Notices to Client are sent to the email address on Client's account and are effective when sent.

17. Dispute resolution; arbitration; class waiver.

Any dispute arising out of or relating to the Engagement that the parties cannot resolve informally will be resolved by BINDING INDIVIDUAL ARBITRATION administered by the American Arbitration Association under its applicable rules, seated in Maryland, before a single arbitrator. Either party may instead bring an individual claim in a small claims court of competent jurisdiction. EACH PARTY WAIVES ANY RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION concerning the Engagement. Each party bears its own attorneys' fees and costs except where the arbitrator finds a claim was brought in bad faith or applicable law provides otherwise. Arbitration filing, administrative, and arbitrator fees are allocated as provided by the applicable AAA rules; for any Client the AAA treats as a consumer, EvictPro will pay those fees to the extent they exceed the court filing fee Client would otherwise have paid. Any claim arising out of the Engagement must be brought within one (1) year after it accrues, to the extent applicable law permits that period. This Section does not apply to the extent it is unenforceable against Client under applicable consumer protection law.

18. General.

These terms are governed by Maryland law and, for any matter not subject to Section 17, venue lies in the courts of the State of Maryland. These terms, together with the platform Terms of Service (which they supersede solely to the extent of any conflict concerning this Engagement), are the entire agreement for the Engagement and may be modified only in writing. The version of these terms accepted at checkout governs this Engagement for its full duration. If any provision is unenforceable, the remainder stands.